Job Description

Job Description

Job Description

Job Summary: Yuspeh Rappaport Law Firm is seeking an experienced Project Manager to oversee and support the daily operations of five case managers in our personal injury law office. This role is essential in ensuring efficient case progression, meeting deadlines, and maintaining a high level of client satisfaction. The Project Manager will monitor case workflows, provide training and guidance, address client issues, and work closely with attorneys to optimize case strategies. This position requires strong leadership, organizational skills, and problem-solving skills.

Team Leadership & Supervision

• Support a team of case managers, ensuring effective caseload distribution, productivity, and adherence to office policies and procedures.
• Conduct regular check-ins with case managers to monitor case status, deadlines, and any potential issues or delays.
• Provide mentorship and training to case managers, offering support in case-related processes, client interactions, and professional development.

Workflow & Case Management

• Oversee the end-to-end management of case workflows, from intake through settlement or trial, to ensure cases are progressing in a timely manner.
• Develop and implement project plans, track deadlines, and ensure that case milestones are met.
• Collaborate with attorneys to develop case strategies and review case managers’ work to ensure accuracy and compliance with legal requirements.

Client Relations & Quality Control

• Act as a point of escalation for complex client issues, coordinating with case managers to resolve concerns and maintain client satisfaction.
• Review client communication strategies with case managers to ensure compassionate and professional interactions.
• Conduct regular quality assurance audits on case files to ensure accuracy, thoroughness, and adherence to office standards.
• Manage and maintain business relationships.

Performance Tracking & Reporting

• Monitor and analyze key performance indicators (KPIs) for each case manager to evaluate productivity, caseload management, and client satisfaction.
• Generate weekly and monthly reports for management on case progress, team performance, and operational improvements.
• Recommend changes or improvements to case management processes based on data-driven insights.

Process Improvement & Efficiency

• Identify areas for process improvements to streamline case management, improve client outcomes, and increase team efficiency.
• Develop and implement protocols and best practices for case management, recordkeeping, and client communications.
• Coordinate with IT and administrative staff to ensure case management systems and tools are effectively supporting the team’s workflow.

Experience & Skills

• 3+ years of experience in a project management or supervisory role within a personal injury law firm or similar legal setting.
• Proven experience managing a team in a fast-paced, client-focused environment.
• Strong organizational and time-management skills, with the ability to handle multiple projects and deadlines simultaneously.
• Excellent communication and interpersonal skills, with a compassionate approach to client service.
• Proficiency with case management software (Casepeer) and MS Office Suite.
• Familiarity with personal injury law, court processes, and legal terminology is highly preferred.

Education

• Bachelor’s degree in Business, Law, or a related field is preferred, or equivalent experience in legal project management.

Personal Attributes

• Detail-oriented with a high degree of accuracy in reviewing work and ensuring compliance.
• Strong leadership abilities with a collaborative and motivational approach.
• Ability to remain calm under pressure and make quick, informed decisions.
• Empathetic and client-focused, with a commitment to providing high-quality legal support.

Company Description

ClarityHR's culture is distinguished by its commitment to clarity, responsibility, and accountability (CRA), which fosters an environment of transparency and open communication. This unique approach encourages employees to embrace uncertainty and prioritize learning. Here are the key elements that make ClarityHR's culture stand out:

Emphasis on Clarity

ClarityHR promotes a Culture of Clarity, where employees are encouraged to articulate their thoughts and questions without the pressure of having all the answers. This culture values genuine curiosity and fosters an environment where team members can explore ideas collaboratively, leading to innovative solutions and a deeper understanding of challenges.

Open Communication

The organization prioritizes open dialogue, allowing employees to express uncertainties and seek evidence for their assumptions. This practice not only enhances psychological safety but also strengthens team cohesion by encouraging respectful discussions around ideas and strategies.

Focus on Learning and Growth

ClarityHR nurtures a culture that values continuous learning. By emphasizing the importance of understanding the context behind problems, teams are motivated to conduct experiments and gather data, which unlocks innovation and drives organizational agility.

Company Description

ClarityHR's culture is distinguished by its commitment to clarity, responsibility, and accountability (CRA), which fosters an environment of transparency and open communication. This unique approach encourages employees to embrace uncertainty and prioritize learning. Here are the key elements that make ClarityHR's culture stand out:\r\n\r\nEmphasis on Clarity\r\n\r\nClarityHR promotes a Culture of Clarity, where employees are encouraged to articulate their thoughts and questions without the pressure of having all the answers. This culture values genuine curiosity and fosters an environment where team members can explore ideas collaboratively, leading to innovative solutions and a deeper understanding of challenges.\r\n\r\nOpen Communication\r\n\r\nThe organization prioritizes open dialogue, allowing employees to express uncertainties and seek evidence for their assumptions. This practice not only enhances psychological safety but also strengthens team cohesion by encouraging respectful discussions around ideas and strategies.\r\n\r\nFocus on Learning and Growth\r\n\r\nClarityHR nurtures a culture that values continuous learning. By emphasizing the importance of understanding the context behind problems, teams are motivated to conduct experiments and gather data, which unlocks innovation and drives organizational agility.

Job Tags

Similar Jobs