Job Description

Description and Requirements

WORK LOCATION: Remote within California, New York or Oklahoma

JOB STATUS: Part Time, Mon - Fri, Business core hours

SCHEDULE: 25 hours per week, 5 hours per day.

RATE: $22.00 to $23.00

Position Overview: 

As an Ads Quality Analyst you will collaborate with engineers and analysts on efforts to evaluate and improve advertising and targeting quality in a fast-paced and constantly evolving team environment. The tasks of an Ads Quality Admin are clearly defined and of limited scope, primarily consisting of administrative work, metrics monitoring, triaging/escalating problem reports, and implementing external-facing surveys in HTML/CSS.

Responsibilities:

• Administrative work: managing user accounts in an internal tool, troubleshooting

• Monitoring metrics

• Triaging and escalating problem reports

• Implementing external-facing surveys in HTML, CSS, and related languages

• Querying internal databases to answer well-defined questions

• Assisting with financial audits

• Data labeling and data collection

• Ownership, management, and error free task completion for various assigned workflows in a timely manner with minimal supervision.

• Assist in conducting internal workflow reviews and monthly/quarterly audits within the program.

• Perform quantitative analysis and qualitative analysis for assigned workflows.

• Provide ongoing support and training to project team members to ensure the tasks meet the established quality and client requirements.

• Analyze current processes and recommend/implement process improvement ideas to improve quality and efficiency for assigned workflows.

• Proactive communication of any issues to management and the client

• Maintain comprehensive and updated documentation.

• Generate, receive and maintain confidential and sensitive project reports.

• Attend and participate in weekly team meetings and any occasional ad hoc meetings/training, as necessary

• Complete one-off project workflows and duties as assigned by PM

• Adopt quickly to changing priorities and flexible work schedules.

• Proactively manage all project requests with minimal supervision.

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience

• Working knowledge of HTML and CSS

• Excellent written and verbal communication skills

• Excellent organizational skills

• Problem solving and analytical skills

• Fluency in one or more of these languages: Arabic, Dutch, French, German, Italian, Swedish, Portuguese, Russian, Spanish, Turkish, Japanese, Korean, Simplified Chinese, Traditional Chinese, Polish, Thai, Vietnamese, Indonesian, Hindi, Romanian, Greek, Czech, Slovak, Danish, Croatian, Serbian, Norwegian, Bulgarian, Lithuanian, Ukrainian, Filipino, Malay, Urdu, Finnish, Catalan, Hebrew, Hungarian, Latvian,Estonian, Bengali, Slovenian

Preferred Qualifications:

• Experience with administrative work

• Experience with Google applications

• Working knowledge of SQL

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com.

Additional Job Description

As an Ads Quality Analyst you will collaborate with engineers and analysts on efforts to evaluate and improve advertising and targeting quality in a fast-paced and constantly evolving team environment. The tasks of an Ads Quality Admin are clearly defined and of limited scope, primarily consisting of administrative work, metrics monitoring, triaging/escalating problem reports, and implementing external-facing surveys in HTML/CSS.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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